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FREQUENTLY ASKED QUESTIONS
Unfortunately sometimes things can be damaged in transit. We do our best to package orders carefully to avoid this from happening.
However, If your order arrives damaged, we request that you reach out to us within 48 hours of delivery and do not discard the damaged item and its packaging. If you fail to report damages in this time frame, we won't be able to file a claim with the carrier and will be unable to accept responsibility for the damages.
Once you've notified us that the item was damaged, we will file a claim with the shipper. We may need your assistance to have the package picked up by UPS or brought into USPS for inspection. Once this is completed, a replacement will be sent out.
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