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FREQUENTLY ASKED QUESTIONS
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Do the signs hang on the wall or sit on a shelf?Completely up to you! They can stand alone or be hung. Each does come with hardware to be hung!
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What do I need to know about cancelling an order?Due to the nature of our work and the fact that orders are begun almost immediately, we allow 24 hours for order cancellations at this time. Please keep this in mind when making your purchase.
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What do I need to know about custom and personalized orders?Please message us prior to ordering to check and see that we can accomodate your request. Please keep in mind that due to individual computer monitors, cell phone screens, tablet screens, etc. colors may vary slightly from what you see in listing photos.
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Do you have a coupon code if I do local pick-up? (Kansas City Only)For buyers in/around Kansas City (64118): Please message us PRIOR to purchase to receive a code to void shipping costs. Orders MUST be picked up in person within five days of completion.
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What is your damage policy?Unfortunately sometimes things can be damaged in transit. We do our best to package orders carefully to avoid this from happening. However, If your order arrives damaged, we request that you reach out to us within 48 hours of delivery and do not discard the damaged item and its packaging. If you fail to report damages in this time frame, we won't be able to file a claim with the carrier and will be unable to accept responsibility for the damages. Once you've notified us that the item was damaged, we will file a claim with the shipper. We may need your assistance to have the package picked up by UPS or brought into USPS for inspection. Once this is completed, a replacement will be sent out.
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What is your return policy?Due to the custom nature of our work, we don't accept returns, exchanges, or cancellations after 24 hours. Please contact us directly if you have any problems with your order.
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What payment methods do you accept?We accept Paypal and any major credit cards.
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Wholesaler InquiriesIf you are currently interested in wholesale please reach out to us by filling out the contact us information below!
HAVE A QUESTION ABOUT SOMETHING ELSE?
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